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Special Offers
There will be a holiday pause in production and shipments from December 24th to January 1st
While there will be no manufacturing or shipping during this period, you can still order any product or service! Manufacturing, shipping, and customer support will return on Thursday January 2nd.
Happy holidays!
Terms, Shipping and Returns
TERMS & CONDITIONS Orders placed online are not binding until we review and accept the order. The order form you receive online is not an invoice - the invoice will be generated when we ship the order. We reserve the right to refuse orders for any reason including errors in the software or stock shortages. Thanks for your understanding. Order Processing Time All orders require a minimum of one business day for processing. Orders with Next Day or Express Shipping are shipped as soon as possible. Orders with Standard or postal shipping may require up to 5 days for processing. Contact us at support@duplication.ca if you need shipping the same day, and choose Next Day or Express shipping. Custom-loaded tapes and other custom items will need additional manufacturing time as described in the product listing. Some items may be located in different warehouses or shops and may need 1 to 2 weeks to consolidate into one location for shipping. Canada Post and USPS shipments are generally shipped once per week. Artwork Resubmission An artwork resubmission fee of at least $25 will apply if new artwork files need to be submitted after your order is in production or a proof has been sent. Delivery Time Only business days are counted as delivery days. Saturday delivery may be available at extra cost. Coupons Shipping Fragile Items CD jewel boxes and audio cassette cases are very fragile so you can expect some damage when shipping these items. It is your option to request double-boxing and to pay additional shipping costs to prevent damage. In many cases this additional expense is more than the typical amount of damage. Residential Deliveries UPS: 1-800-PICK-UPS Undeliverable Shipments
Any undeliverable item is billed an equal amount of shipping for the return - if you do not pick up at your postal outlet or if you give us the wrong address, you must pay for return shipping to us and for reshipping to you. For example: shipping was $15, you did not pick up at the post office so the parcel was returned to us at a cost of $15, and we reship it to you for an additional $15. Total shipping cost to you: $45.
Taxes
International Shipments Air Post 2 KG max: We can ship worldwide by air mail for $40. There is no tracking number so this is at your risk. By selecting this option you agree to accept the risk and promise not to initiate any chargeback with Paypal or your credit card issuing bank. If you don't want to accept this risk choose TNT or DHL shipping with signature upon delivery. Reputation: We may refuse international orders based on lack of verifiable reputation. Supply your website, facebook, or other information to help us validate your identity. Lettermail: Canada Post untracked lettermail is only available for envelopes weighing less than 500 grams and less than 20mm thickness (including mailer). Any package exceeding those dimensions must be sent at parcel rates Mail to USA: We use a freight forwarder to consolidate our USPS shipments. We drop shipments at the forwarder once per week in Toronto, and he brings our packages to the USPS in Niagara Falls, NY. Packages are sent by First Class Mail if under 1 lb, and Priority Mail if over 1 lb. Delivery time from NY is 2 or 3 days anywhere in the USA. Please allow for a total delivery time of 2 to 3 weeks including order preparation, consolidation, and mail time. Recorded tapes, records, and CDs are sent by USPS Media Mail with a postal delivery time of 2 to 10 business days. Standard delivery: Standard deliveries are usually sent by UPS, Purolator, Dicom, or other regional couriers. Please allow 1 to 5 days for order preparation. Next Day delivery: These orders are usually sent by UPS, DHL, or Purolator. By choosing this option your order will go to the head of the shipping queue for shipping asap. We try to get these orders out the same or next day.
- Regular-stock blank media, cases, and sleeves: unopened material in resellable condition may be exchanged for equivalent value within 14 days. You are responsible for all shipping costs. At our discretion, a refund may be issued with a 15% restocking fee. If we made an order-picking error we will replace the material at our cost. CD jewel boxes and audio cassettes cases are very fragile so you can expect some damage when shipping these items. The other option is to request double-boxing and to pay additional shipping costs to prevent damage. In most cases this additional expense is more than the typical amount of damage. - Microboards hardware and consumables: Microboards tech support: 952-556-1639 or support@microboards.com - Items marked or in categories Liquidation, Clearance, or Final Sale: No returns or refunds unless the item is not as described. - Special-order and drop-ship items: We will issue an RMA number (return merchandise authorization number) and you must return the goods to the address we give you. A restocking fee of 15% will apply and packaging must be unopened. Please allow 1 week after warehouse reception for credit. Retail brand blank media often comes with "Limited Lifetime Warranty" by the manufacturer - read the packaging material for return instructions. Limitation of liability Our maximum liability in all cases shall not exceed the purchase price.
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